Payment
What payment method do you accept?
We accept VISA, MasterCard & American Express. You can also use PayPal and Apple Pay to process your payment.
Shipping
What countries do you ship to?
We primarily offer shipping to Canada & US. We also offer WorldWide International shipping to other countries as well. The pandemic disrupted international shipping to a lot of countries but is 80% back. If we are unable to mail your package to your country, we will provide you with a 100% refund back to your method of payment.
What are your shipping options?
We offer shipping to almost every country and give you the option to pick your own shipping rate according to your budget but we suggest picking an option with tracking. We offer different shipping rate based on the type of item:
Free Shipping to Canada & US for orders over CAD$150
If ordering only Accessories:
- Canada & US Economy(no tracking): CAD$9.99
- Canada & US Premium(w/ tracking): CAD$14.99
- International Economy(no tracking): CAD$19.99
- International Premium(w/ tracking): CAD$24.99
If ordering only Clothing:
- Canada & US Economy(no tracking): CAD$14.99
- Canada & US Premium(w/ tracking): CAD$19.99
- International Economy(no tracking): CAD$24.99
- International Premium(w/ tracking): CAD$34.99
If ordering both accessories and clothing, the shipping will be the higher of both.
*Reach out to us directly for express shipping rates as it varies based on number of items.
How long does your shipping take?
Economy Shipping*:
- Canada and US – 6 to 10 Business days
- International – 7 to 12 Business days
Premium Shipping*:
- Canada and US – 5 to 10 Business days
- International – 6 to 12 Business days
Express Shipping*:
- Canada and US – 3 to 7 Business days
- International – 5 to 10 Business days
*Shipping time does not include processing time of 1 to 2 business days.
What is Local Pickup?
Local pickup is available for anyone in the Regina, Saskatchewan area who will like to come get their package directly for us and save on shipping cost. You will be sent pickup directions once your order has been processed.
Where are you located?
We are located in Regina, Saskatchewan, Canada.
Shopping
My item says "Available on backorder"?
That is because your item is sold out at the moment but can be made to order in our fashion house. Items on backorder have a 30 day turn around time.
How do I make changes to my order?
Unfortunately, you can not make changes to an order once it has already been placed.
What is your return policy?
We do not offer a refund at this moment. If your items is defective or damage, contact us directly to get it resolved.
What currency are your prices?
You have the option to view our items in Canadian Dollars & US Dollars.
How do I contact your company if my question isn’t answered here?
Fill out the contact form on our contact page or email admin@fifi-x.com. All inquiries will be responded to between 24 – 48 hours.
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